Phone numbers

A phone number is what carries real calls to a flow. Numbers have a type:

Type	Description
nairon	A number allocated directly from Nairon’s pool.
partner	A number provided through a reseller/managing partner.
external	A number you bring yourself, trunked in via SIP.

Allocate or configure a number

From Phone Numbers, either allocate a Nairon-provided number, or (for external) configure your own SIP trunk connection details.

Assign a flow

Each number points at one flow. Assigning a number to a flow means the number’s incoming calls will run whichever version of that flow is currently active — changing which flow a number points to, or activating a new version of the same flow, both take effect on the next incoming call (typically within a few seconds of publishing).

Call forwarding

Forwarding a call to a person (a live transfer from the agent to another phone number) is coming soon. When it is available, forwarding destinations will be limited to landline and mobile numbers in Switzerland, Germany, Austria, Liechtenstein, France, and Spain; premium-rate, shared-cost, and short numbers will not be accepted. Until then, use the Callback skill (Simple projects) or the callback routine (Advanced projects) to offer a call back.

Enable / disable

A number can be enabled or disabled without unassigning its flow — useful for temporarily pausing a line (e.g. outside business hours handling belongs in the flow itself; disabling the number entirely stops it from ringing through at all).